Shipping Policy

The table below shows standard delivery windows and shipping fees by region. Business days exclude weekends and public holidays.

Express delivery is available at checkout where offered. Fees are auto-calculated based on your delivery address and order weight.

Orders are processed and dispatched Monday to Saturday. Orders placed before 2:00 PM GST on a business day are typically dispatched the same day. Orders after 2 PM or on weekends are dispatched the next business day.

You will receive a shipment confirmation email with your tracking number once your order has been picked up by the courier.

Every Milaaj order ships with a tracking number. You can track your delivery:

• Via the link in your shipment confirmation email.
• In the My Orders section of your account.
• Directly on the courier's website using the provided tracking number.

For cross-border shipments within the GCC, customs duties and import taxes may apply and are the responsibility of the buyer. Milaaj declares the accurate value of all goods on customs forms. We do not under-declare values.

Delivery timelines shown exclude potential customs clearance delays, which are outside our control.

Product availability reflects Milaaj's own stock. If units available for your order are found to be defective or unsaleable and replacement stock has not arrived, or a supplier, warranty or quality issue, carrier disruption, customs restriction, or another event outside our reasonable control prevents us from dispatching or delivering your order, we will contact you with an update.

If we cannot fulfil the order, we will cancel the affected item and refund the amount paid for it, including its shipping charge, to the original payment method within 5 business days. We may offer an alternative product or revised delivery date, but will proceed only with your agreement. Your rights under applicable law remain unaffected.

If a delivery attempt fails, the courier will leave a notice and attempt re-delivery. After 2 failed attempts, the parcel may be returned to us. In this case, we will contact you to arrange re-delivery (additional charges may apply) or issue a refund minus the original shipping fee.

If your order is significantly delayed beyond the estimated window, contact us at support@milaaj.com and we will investigate with the courier.

If a shipment is confirmed lost and the carrier cannot recover it, we will cancel the affected item and refund the amount paid for it, including its shipping charge, to the original payment method. Refund timing is subject to your payment provider's processing time.